Tag Archives: Unified Interface

Migrating Unified Service Desk (USD) to Unified Interface (UCI)

With the release of Microsoft Dynamics 365/CRM version 9.0, we now have most of the core functionalities of sales and customer service available in the Unified Interface (UCI). Seeing the benefits of this new design, I really wanted to update my Unified Service Desk (USD) solution to include this new user experience within Dynamics 365/CRM. Continue reading