I have a standard Unified Service Desk (USD) configuration which was created on version 3.1.0.882. I wanted to upgrade this to the current version 4.0.0.993 and wanted to document my experiences for anyone else who may need assistance. Continue reading
Category Archives: Uncategorized
Next Activity Date/Time and Last Activity Date/Time
On a recent project, the organization had an interesting requirement: capturing a last activity date/time, and a next activity date/time. This data could be used by the sales team to monitor engagement through the sales process. Continue reading
